Vacant job

Folkpool is a market leader in the pool and spa industry with nationwide sales and service through authorized dealers in 28 locations across the country. Folkpool is a family-owned business that has been operating since 1968 with the business idea of selling pools and spas through a nationwide network of trained and knowledgeable dealers. Folkpool, including warehouses, production, and stores, has approximately 120 employees, and our headquarters is located in Järna, just outside Södertälje.

We are now looking for a support technician for our product support at the headquarters in Järna.

In the department, we are five people providing support to our field technicians as well as our stores and dealers across the country. We provide support via phone, email, and our case management system.

The tasks also include contacting suppliers to manage cases. We investigate and test products and also assist in assessing and resolving issues on-site with end customers when necessary. Generally, it is about 65% office time and 35% practical work.

We conduct training for the technicians who collaborate with us and also work with our product managers and purchasing department regarding spare parts, manuals, and testing new products.

Who are we looking for?

We are looking for someone who enjoys helping to solve problems, always with a pleasant demeanor and a customer focus.

You have a technical background, find it easy to understand various issues, and can use a multimeter for troubleshooting. You are collaborative and solution-oriented. You are currently working in technical support or some form of product service for end customers in the field. If you have worked with spas, that is a significant advantage.

In your daily work, you often encounter cases that require quick feedback and solutions. You need to be able to prioritize and take your own initiatives based on what you see needs to be done.

You have good communication skills in both speech and writing. In the work of providing support and assessing cases, it is important that you speak and write Swedish fluently. You also need to be able to communicate in English, as communication with our suppliers usually occurs in English.

You have a B driver's license as travel is required in the job.

If this sounds like a job for you, you are warmly welcome to contact us at [email protected] by January 26. However, selection and interviews are conducted continuously, and the position may be filled before the application deadline.